Refund & Returns Policy

Shipping

• We ship orders within 2–4 working days after payment is confirmed.
• Delivery usually takes 2–7 working days (depending on your location and courier).
• Once your order has been shipped, we’ll send you a tracking link so you can follow its journey.
• Please note: Delivery delays caused by the courier or customs are out of our control, but we’ll always do our best to assist.

Returns & Exchanges

• For hygiene reasons, we do not accept returns or exchanges on skincare products unless they arrive damaged or defective.
• If there’s an issue with your order, please contact us within 7 days of receiving it with your order number and photos of the item.
• We’ll review the case and offer a replacement or store credit where appropriate.

Need Help?

If you have any shipping or return questions, reach out to us anytime:

📧 skinbytheartistrylab@gmail.com

📍 66 E Coast Rd, #07-05, S 428778